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Training to be A Marathon Runner While Sprinting

Gone are the days when IT departments were in the driver’s seat, dictating and controlling what, when and how mobile devices could enter the enterprise environment. Those days are giving way to IT departments that need to strike a balance between too much or too little control. All of this is hampered by the sometimes limited visibility into what new personal devices are entering into the corporate network.. Either extreme can cause chaos coupled with a full load of challenges that can weigh you down…

Who’s in the Driver Seat Now?
It feels like the mobility force has a life of its own. And, guess what? Many enterprises are struggling with not only trying to figure out who’s in the driver’s seat, but where is the “rogue-mobile” headed. As IT departments shift to become more strategically aligned with their corporate business unit groups, there’s also pressure to move quickly and adapt.

CIO’s and IT directors need to be both marathon runners and sprinters. If you’re only focusing on the short term sprint race, you’ll soon realize that you can run down a path to infrastructure management hell. The communication quality and accountability buck stops within IT. As company employees demand more flexibility with mobility applications and devices, the expectation of service quality remains high.

IT departments continue to teeter on that delicate balance between mandating requirements to minimize risk and of the growing shift for greater flexibility.

Getting to the Heart of It: A candid view from a Cardiologist:
Just the other day, a young cardiologist confessed to me that as cool as it was to have everything on his iPhone, it was becoming increasingly confusing to separate official medical communication from his personal communication interruptions. He was actually thinking that it might be good for his IT support group to put more guidelines in place around mobile device usages and ways for a user to manage the range of communiqué – that never stops coming.

This got me to thinking that as much as workers want mobility freedom and choices, they also need best-practices guidelines and procedures to keep sanity and high quality within their job roles.

Reaching Out to Professional Services and Managed Services experts:Enterprises need to avoid points of failure while also quickly adapting to the fast pace of change, increasing employee demands, and the need to satisfy lines of business groups.. Companies are starting to not only request the latest mobility application integration into their networks, but are looking beyond to find the best-practices around user adoption strategies and on-going management help.

Why not challenge your communications provider for examples of industry based application successes? Then go the next step by requesting recommendations on how to best optimize your management of these new applications and solutions.

What type of responses and reactions have you gotten when you pose those questions?

Any success stories to share?

Diane Royer is senior marketing manager of Avaya Client Services. Her focus is directing thought leadership for Avaya Client Services and integrating services into Avaya solution launches. Diane’s more than 30 years of business experience includes telecommunications marketing, sales and field operations. She has also been as a market researcher for a leading international firm and a loan officer for the U.S. Small Business Administration. Her marketing work has earned several honors including a Telly Award and an Aurora Gold Award. A native New Yorker, Diane holds a master of business administration from Adelphi University and a bachelor of business administration with honors from Baruch, City University of New York. more

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