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Social Networking | By Asher Powell | 19 Jun 2013
Apple Wants FaceTime To Be Skype. That Won't Work.
iOS 7 came onto the global stage last week loaded with new features and redesigns. You can go to any large tech blog and see......more
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This Podcast is available on the Avaya Podcast Network as an MP3 Audio File I had the pleasure of being interviewed on the Avaya Podcast......more
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In the past, we have discussed the best of both clouds, how to select a managed service provider and Ava the avatar. Another fast growing trend is the incorporation of video in almost all facets of our life. What about calling a vendor for support on a product and talking to the contact center agent via video conference? If a picture is worth a thousand words, then what are moving images and audio commentary worth to day-to-day communications or to the resolution of a technical support issue? Psychologist Albert Mehrabian demonstrated that 93% of communication is nonverbal while 3M Corporation concluded that people process visuals 60,000 times faster than text. ...more
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Unified Communications | By Eric Lai | 12 Jun 2013
Push-To-Talk Lives! Where a 90s Technology Fits in Today's Unified Communications Landscape
It's funny how a little danger can bring people together and spark a conversation.Early last week, I was on an American Airlines flight from SFO......more
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Avaya's software for iPhone provides unparalleled portability, allowing users to switch between Enterprise and Cellular networks, while retaining connectivity....more
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A dissent that Google and the Internet are not making us more stupid. Instead, they enable us to see connections never possible before....more
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With analysts like Gartner projecting that VDI will be used to deliver client computing capabilities to greater than 77M users by 2016, up from 18M users in 2012, the topic deserves some attention. One of the biggest challenges in having this conversation is that everyone has a different idea of what VDI is. If you are like me your first stop will be to Wikipedia so I won't attempt to delineate VDI from related technologies here, instead I'll address Desktop Virtualization and why the enterprise, and specifically the contact center, should care....more
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Avaya DevConnect recently announced the recipients of the 2013 DevConnect Technology Partner Excellence Awards. These partners' achievements in innovation and leadership have earned them this well deserved recognition.Please join me in congratulating our winners, including Integrated Research, Global Interactive Solutions, Movitas, Oaisys, WebText, and Xima. ...more
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