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Sending live tweets from the York Regional Police, Ontario, Canada based helicopter crew provides a "virtual ride along" that would be almost impossible to re-create without the involvement of a camera crew, and the postproduction editing. All of that equals time spent producing, and not delivering content. ...more
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Last week I had the pleasure of presenting at the semi-annual Technology Services World (TSW) Conference, hosted by the Technology Services Industry Association (TSIA) on the Avaya Mentor program, which I had also written about last August. This was a conference focused on services transformation and TSIA asked that I talk about how we at Avaya put together this video knowledge base, including challenges we faced. The breakout session was well attended and so I thought I would share this presentation with you here. Below is a YouTube video of me doing the presentation (not at TSW), which I've also summarized, along with more success metrics, for those who prefer to read....more
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Collaboration | By Robin Raulf-Sager | 14 May 2013
7 Simple Truths about Desktop & Mobile Video Conferencing
Desktop and mobile video are all the rage right now. Every video vendor claims they have a viable solution, and there is a seemingly endless string of new entrants to the market. In such a crowded space, it's sometimes difficult to stand out - and for those outside the industry, it's probably even harder to cut through all the noise. The purpose of this blog is to highlight the truth about the applications available today and call out some of the most important desktop and mobile video conferencing features. ...more
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Last year, we took a look at how the Canadian consumer has been leading the way in driving the technology evolution into social media, broadband......more
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By Guy Clinch | 10 May 2013
Another Chapter in the Ongoing Debate Started by Joshua Millsapps' Question "Is remote work, too remote?"
In January Joshua Millsapps asked "Is remote work, too remote?" In March, Marissa Mayer Yahoo's CEO caused a firestorm when she outlawed telework at the company. Debate rages across social media and other venues about the role of telework in today's economy. This is especially true for governments. Guy interviews Rebecca Kay Phelps Contact Center Segment Manager at Jabra. Listen and learn more ......more
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Our DevConnect Technology Partners have a lot to say about the future of our industry. Learn more about their views, predictions and the tools they offer for your business success. I invite you to "Meet the Partners" featured for April on the DevConnect Facebook page. ...more
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The International Avaya Users Group (IAUG) Converge2013 conference, coming to Orlando June 3-7th, is always an exciting event for Avaya customers, with great opportunity to see and hear practical advice from other Avaya users, as well as explore the latest innovations available from Avaya and many DevConnect Technology Partners. This year, we're giving IAUG members another reason to attend, with a special session kicking off the formal conference sessions on Monday, June 3rd - IAUG Ignite!, sponsored by Avaya DevConnect. Presented as a series of 5-minute talks (think TEDx for the Avaya crowd), DevConnect Technology Partners will present "no bullet point" sessions topics ranging from Self-Services to Fax Services, Contact Center reporting to User Administration, Cloud and Virtualization to Big Data. Where else but IAUG Converge are you gonna have a chance to learn about all these different topics in less than an hour? ...more
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Based on the interest that my Seven Questions to Help Pick your Managed Service Provider generated, I decided to continue the lists and service provider theme with an article on the Traits of Great Communications Services Providers by Michael Runda, President of Avaya Client Services. Do you agree with Mike's top 5? ...more
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