Discover the power of a digital contact center

Build and scale the contact center your business needs with Avaya Experience Platform Public Cloud. Manage inbound and outbound calling and connect customers across any channel, all while arming agents with real-time customer data in a single desktop view. And for your on-prem needs, unlock innovations without disrupting your current operations—there’s no need to rip and replace.

Unlock innovations for AXP On-Prem.

Add best-in-cloud technologies from AXP Public Cloud onto your AXP On-Prem (formerly Call Center Elite) call center solutions.

Interact with customers on channels of their choice – chat, email, social messaging.
Eliminate disjointed third-party digital experiences without disrupting existing premises call flows.
Empower your agents with a modern unified WebRTC desktop powered with native AI noise removal capabilities.
Provide your agents with 360-degree view of the customers from both your on-premises and cloud interactions.
Reduce IT and administration efforts while adopting cloud technologies.
Get a simple, flexible secure cloud experience with worry-free upgrades, support, and administration.

Start innovating

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Leverage APIs to connect with customers in new ways.

Extend your solution with Avaya’s publicly available APIs and provide your customers with unique, personalized experiences.

Innovate with AXP Public Cloud.
Improve customer loyalty and strengthen your brand.
Gain ultimate solution flexibility to transform your contact center.
Enhance the agent, supervisor, and administrator experience.

Details for developers

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Engage your agents to create happy customers.

Providing agents with the right tools to interact with customers and each other goes a long way in motivating agents and preventing burnout. Monitor live conversations to coach agents in the moment and provide opportunities for continuous improvement with live prompts and automatic scorecards for call recordings.

Record interactions automatically—Improve compliance and gain key insights by automatically capturing and processing voice and digital interactions.
Optimize staff levels—Use historical trends and data to provide stellar service and accurate staff levels all the time.
Monitor interactions live—Help agents in real time with prompts, customer details, resources, and step-by-step guidance.
Manage agent performance—Actively monitor, assess, and coach employee performance with automatic scorecards for call recordings.
Consolidate agent desktops—Manage schedules, training, customer information and more—from every touchpoint—all in a single, unified view.
Generate fast ROI—Pay only for what you need with usage-based pricing up front. Quickly scale to add new capabilities as needed.

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Make every experience easier.

Give customers personalized self-service options on their preferred channel and on their time, 24/7. And give employees a helping hand so they can focus on bigger tasks.

Personalize self-service—Make self-service interactions as natural and personal as talking to a live agent.
Reach more customers—Connect with customers wherever, whenever, and however they like.
Shift from transactions to connections—Keep your customers coming back by using apps that are easy and intuitive.
Free up agents for more interesting work—Allow automation to take on simple tasks—giving your agents the time and energy to tackle bigger customer needs.

Infographic: A day in the life of your contact center

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Let our ACES expert staff help.

The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to create customer experiences—including AI solutions—that align perfectly with your business needs.

Create your experience

Ready to learn more about AXP Public Cloud?

Reach out