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Products
Contact Centers :
Automated Experience Management
Assisted Experience Management
Automated Experience Management
Performance Management
Results Display
Product
Avaya Aura® Experience Portal
Avaya Aura® Experience Portal is an open software platform for coordination of all automated voice and multimedia services and applications.
Product
Avaya Aura® Orchestration Designer
Avaya Aura® Orchestration Designer is a unified service creation environment for faster, lower cost design of phone, web, and social media applications and agent workflows.
Product
Interactive Response
Interactive Response allows businesses to automate telephone transactions, delivering enhanced service at lower costs. It can answer incoming calls, ask questions, and provide information using both synthesized and pre-recorded speech.
Product
Media Processing Server
Media Processing Server 500 is a self-service solution with support for advanced speech, VoiceXML, and SIP. Media Processing Server 1000 is a self-service solution ideal for installations requiring continuous availability and high transaction throughput.
Product
Proactive Contact
Proactive Contact software gives contact centers the capabilities they need to preview, initiate, and track outbound communications.
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